How We Can Help

Customer Support can assist with:

• Product descriptions and included components.
• Blanket, pillow and cushion questions.
• Sleep-mask and bedside-accessory questions.
• Order status.
• Address corrections.
• Cancellation requests.
• Payment questions.
• Shipping and tracking.
• Damaged, incorrect or incomplete products.
• Returns and refunds.
• Store policies.

Product Questions

If you need help understanding a product before ordering, include the product name and the information you need, such as dimensions, intended use, materials or included components.

Order Questions

For order-related requests, provide your order number whenever possible so the relevant transaction can be identified efficiently.

Processing & Shipping

Orders are normally processed within 2–4 business days, with up to 5 business days during unusually busy periods.

For U.S. orders, estimated standard transit is generally 10–15 business days after dispatch.

Address Changes

If you notice an address mistake after ordering, contact us as soon as possible. Changes cannot be guaranteed once processing or shipment has begun.

Cancellation Requests

Cancellation requests should be submitted as soon as possible. If the order has already entered fulfillment, cancellation may no longer be available.

Payment Questions

melvonna™ supports PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where presented through checkout.

Never send complete card numbers, card security codes, payment passwords or banking login credentials to Customer Support.

Damaged Products

If a blanket, pillow, cushion, sleep mask or other product arrives damaged, retain the item and packaging where reasonably possible and include clear photographs when helpful.

Incorrect or Missing Items

If you receive the wrong product or an expected component is missing, contact us with the order number and relevant photographs where appropriate.

Returns

Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Contact Customer Support before sending merchandise back.

Refund Questions

Once an eligible refund is approved, melvonna™ generally initiates it within 5–10 business days after approval.

Information to Provide

Providing complete information in the first message can help us review the request efficiently.

Where relevant, include the order number, product name, tracking number, description of the issue and photographs.