Scope

These Terms and Conditions govern transactions between customers and melvonna™ for orders placed through melvonna.com.

Product Information

We aim to describe blankets, pillows, cushions, sleep accessories, organizers and related products accurately, including available variants, materials, dimensions and included components where applicable.

Textile Variations

Small variations in color, texture, pile, stitching, fill shape or appearance may occur because of material characteristics, photography, lighting, screen settings or production variation.

Product Availability

Products, variants and quantities are subject to availability. We may update or discontinue products or correct inventory information where reasonably necessary.

Prices, Discounts & Order Total

The product price, applicable discount, shipping charge, tax and final order total are displayed during checkout before payment is submitted.

Payment Methods

melvonna™ supports:

• PayPal
• Visa
• Credit / Debit Cards
• Apple Pay
• Google Pay

Availability may vary by device, browser, region, currency and checkout configuration.

Payment Authorization

By submitting payment, you confirm that you are authorized to use the selected method. Payment providers may perform verification or security checks before authorizing the transaction.

Order Submission & Acceptance

Submitting an order does not guarantee final acceptance. Orders may be reviewed for payment authorization, product availability, address information and transaction verification.

Order Processing

Orders are normally processed within 2–4 business days after successful payment authorization and order review.

During unusually busy periods, processing may require up to 5 business days.

Shipping & Delivery

For U.S. orders, estimated standard transit is generally 10–15 business days after dispatch.

Processing time and transit time are separate. Delivery estimates are not guaranteed arrival dates.

Order Changes & Cancellation

Contact Customer Support as soon as possible if you need to request an address change, product change or cancellation.

Changes cannot be guaranteed once processing, packing or shipment has begun.

Tracking & Delivery Issues

Tracking information may be provided after dispatch where available. If a shipment is significantly delayed, appears lost or is marked delivered but cannot be located, contact Customer Support with the order details.

Returns

Eligible Melvonna products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Contact Customer Support before returning merchandise.

Product Condition

For preference-based returns, eligibility may be affected if bedding, blankets, cushions, pillow covers, sleep masks or other textile products have been heavily used, washed, stained, altered, damaged or contaminated after delivery.

This does not limit rights relating to damaged, defective, incorrect or incomplete products.

Refunds

Once an eligible refund is approved, melvonna™ generally initiates the refund within 5–10 business days after approval.

Approved refunds are generally returned to the original payment method where possible.

Care Instructions

Customers are responsible for following applicable washing, drying and product-care instructions. Damage caused by improper care or misuse may affect remedies to the extent permitted by applicable law.

Damaged, Incorrect or Incomplete Orders

If an item arrives damaged, defective, incorrect or incomplete, contact Customer Support promptly. Photographs of the product, packaging or label may help us review the issue.

Fraud Prevention

Orders may be reviewed where reasonably necessary to help prevent fraud, unauthorized transactions or payment misuse.

Mandatory Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit consumer rights that cannot lawfully be waived.