180-Day Return Window

Eligible melvonna™ products may be returned within 180 days after confirmed delivery, subject to the conditions and process described in this policy.

Return Eligibility

Return eligibility may depend on the product, its condition, the reason for return and any product-specific information displayed at the time of purchase.

Preference-Based Return Condition

For a return based on preference rather than a product fault, the product should generally:

• Be in substantially the same condition in which it was received.
• Not be excessively used.
• Not be materially altered.
• Not be permanently stained or damaged after delivery.
• Include applicable components and accessories.
• Include original packaging where reasonably practical.

Blankets, Pillows & Cushions

For preference-based returns, return eligibility may be affected where blankets, pillow sets, cushions, pillow covers, cushion inserts or similar soft furnishings have been heavily used, washed contrary to care instructions, stained, torn, altered or otherwise damaged after delivery.

Sleep Masks & Personal Comfort Items

For preference-based returns, products used directly against the face or skin may be subject to additional condition requirements where permitted by applicable law.

This does not limit rights relating to items that arrived damaged, defective, incorrect or otherwise protected by applicable law.

How to Request a Return

Contact service@melvonna.com before sending any product back.

Please provide your order number, product name, reason for the request and photographs where relevant.

Return Authorization

A product should not be shipped until the return request has been reviewed and the appropriate return instructions have been supplied.

Preference-Based Returns

If an eligible product is returned because you changed your mind, ordered the wrong item or no longer want an otherwise correct product, the customer is generally responsible for return shipping unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged Items

If an item arrives damaged, contact Customer Support as soon as reasonably possible.

Where available, retain the product, outer packaging, shipping label and internal packaging. Clear photographs may help us review the issue.

Defective Items

If a product appears defective, contact Customer Support with a description of the problem and relevant photographs where appropriate.

Depending on the circumstances, the resolution may include replacement, refund or an authorized return.

Incorrect Products

If you receive a product different from the item ordered, contact Customer Support before returning it.

Where the fulfillment error is confirmed, an appropriate no-cost resolution will be arranged.

Missing Components

If a pillow set, organizer, tray cushion or another multi-component product appears incomplete, retain the packaging and contact Customer Support with order details and photographs where relevant.

Return Shipping for Our Error

If an item is confirmed damaged, defective, incorrect or incomplete, an appropriate solution may include prepaid return arrangements, reimbursement of reasonable return shipping, replacement, refund or another no-cost resolution.

Non-Returnable Items

Where permitted by law, certain products or circumstances may be excluded from standard preference-based returns, including:

• Gift cards.
• Digital or non-physical products.
• Products clearly identified as final sale before purchase.
• Customized or personalized products.
• Products materially damaged through misuse after delivery.
• Items that cannot reasonably be resold for hygiene or safety reasons after use, where applicable.

Exchanges & Replacements

Direct exchanges may not always be available. Where appropriate, Customer Support may offer a replacement or advise you to complete an approved return and place a new order.

Refund Review

After an authorized return reaches the designated return destination, the product may be reviewed to confirm that the applicable return conditions are satisfied.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, melvonna™ generally initiates the refund within 5–10 business days after approval.

Additional posting time may depend on the payment provider or financial institution.

Refund Not Received

If more than 10 business days have passed after we confirmed that an approved refund was initiated and you have not received it, contact Customer Support with the relevant order information.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once processing or fulfillment has begun.

Mandatory Consumer Rights

Nothing in this policy is intended to limit statutory rights that cannot lawfully be excluded. Where applicable law provides greater protection, the mandatory rule applies.

Return Support

Email: service@melvonna.com
Phone: +8615990083130
Customer Service Hours: 8:00 AM – 10:00 PM Daily