Terms of Use

Website Access · Content · Acceptable Use

Terms of Use

These Terms of Use govern access to and use of melvonna.com and its website content, features and online services.

Last updated: September 30, 2026

01.

Acceptance of These Terms

By accessing or using melvonna.com, you agree to use the website in accordance with these Terms of Use and applicable law.

If you do not agree, you should discontinue use of the website.

02.

Website Purpose

melvonna.com is an online storefront providing product information, ecommerce functions, customer-support information and store policies relating to melvonna™ bedroom-comfort and home-textile products.

03.

Permitted Use

You may use melvonna.com for lawful personal purposes including browsing products, reviewing product information, placing legitimate orders and communicating with Customer Support.

04.

Prohibited Conduct

You may not use melvonna.com to:

  • Commit fraud or impersonate another person.
  • Provide deliberately false transaction information.
  • Attempt unauthorized access to systems or accounts.
  • Introduce malware or harmful code.
  • Interfere with website operation or security.
  • Use automated methods to abuse or disrupt website functions.
  • Use protected website content unlawfully.
05.

Product Information

We aim to present Melvonna blankets, pillows, cushions, sleep masks, organizers and related products accurately.

Minor differences in texture, color or appearance may occur because of lighting, photography, screen settings, manufacturing tolerances or material characteristics.

06.

Textile & Comfort Product Information

Descriptions of softness, warmth, weight, texture and comfort reflect the intended characteristics of the relevant product. Individual comfort preferences may vary.

Customers should review available product descriptions, dimensions, materials and care information before purchasing.

07.

Care & Use

Customers are responsible for following applicable care instructions for blankets, pillow covers, cushions and other textile products.

Improper washing, excessive heat, unsuitable cleaning methods or misuse may affect product condition.

08.

Website Content

Website text, product photography, layout, graphics and branding are provided for use in connection with melvonna.com.

09.

Intellectual Property

Brand names, original website content and other protected materials may be subject to applicable intellectual-property rights.

10.

User Submissions

If you submit reviews, photographs, comments or other content, you are responsible for ensuring that you have the right to provide it and that it is lawful.

11.

Third-Party Services

melvonna.com may rely on third-party services for ecommerce, payments, logistics, analytics and technical functionality.

12.

Website Availability

Temporary interruptions may occur because of maintenance, technical problems, network conditions or service-provider outages.

13.

Security

You may not attempt to bypass website security or access systems, accounts or information without authorization.

14.

Disclaimer

Website content is provided for general ecommerce and product-information purposes. Nothing on melvonna.com is intended to replace professional advice where such advice would reasonably be required.

15.

Limitation of Liability

Nothing in these Terms of Use excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, melvonna™ is not responsible for losses caused solely by misuse of the website or unauthorized third-party activity outside reasonable control.

16.

Changes to These Terms

These Terms of Use may be updated as website functions, business practices or applicable requirements change.

17.

Contact

Email: service@melvonna.com
Phone: +8615990083130
Customer Service Hours: 8:00 AM – 10:00 PM Daily

Official Business Information
Brand
melvonna™
Company
Hangzhou Jinji Information Technology Co., Ltd.
Owner / Representative
Wang Yaping
Website
melvonna.com
Address
Room 1502-2, Building 1 (Zone C), EAC (Euro-America Center), World Trade Regent City, Xixi Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email
service@melvonna.com
Phone
+8615990083130
Customer Service Hours
8:00 AM – 10:00 PM Daily