Order Processing

Orders are normally processed within 2–4 business days after successful payment authorization and order review.

During unusually busy periods, processing may require up to 5 business days.

Processing vs Transit Time

Processing time is the period required to prepare an order before dispatch. Transit time begins after the shipment leaves the fulfillment process.

Shipping Availability

Available shipping services depend on the destination and the options presented through checkout.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment is submitted.

United States Delivery Estimate

For U.S. orders, estimated standard transit is generally 10–15 business days after dispatch.

This estimate begins after processing is complete and the package has been dispatched.

Delivery Estimates

Delivery estimates are not guaranteed arrival dates. Weather, carrier conditions, public holidays, customs activity, transportation disruptions and address problems may affect delivery.

Large or Soft Textile Packages

Blankets, pillow sets, cushion inserts and other soft products may be compressed or folded for shipment where appropriate. After unpacking, some textile products may require time to recover their normal shape or loft.

Tracking Information

Where tracking is available, shipment information may be provided after dispatch.

Carrier systems may require additional time after a label is created before the first movement appears.

Tracking Gaps

A tracking record may not update at every stage of transportation. Packages may travel between logistics facilities for several days before another scan appears.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Review street information, unit or apartment numbers, postal code, recipient name and other requested delivery information before submitting the order.

Address Changes

If you notice an address error after placing an order, contact Customer Support as soon as possible. Changes cannot be guaranteed after fulfillment has begun.

Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees or similar charges imposed by the destination country.

Unless checkout specifically states that such charges are included, destination-country charges may remain the recipient's responsibility.

Customs Delays

Customs clearance can create additional delivery time and is generally outside the direct control of melvonna™.

Package Marked Delivered but Not Found

If tracking shows the shipment as delivered but you cannot locate it, check:

• The delivery location.
• Household members.
• Building reception or front desk.
• Mailrooms or parcel lockers.
• Other secure areas where the carrier may have placed the package.

If the package still cannot be located, contact Customer Support.

Damaged Shipments

If a package arrives visibly damaged, retain the product, outer packaging and shipping label where reasonably possible and contact Customer Support.

Photographs may help us assess whether a blanket, cushion, pillow, organizer or other item was damaged during transit.

Lost Shipments

If a shipment appears lost, we may review carrier scans and available logistics information. Where non-delivery is confirmed, an appropriate solution may include replacement or refund.

Returned-to-Sender Shipments

If a parcel is returned because of failed delivery, refusal or incorrect customer-provided information, we will review the circumstances before determining the available next step.

Shipment Support

For shipping questions, provide your order number and tracking information where available.

Email: service@melvonna.com
Phone: +8615990083130
Customer Service Hours: 8:00 AM – 10:00 PM Daily