Scope of This Policy

This Privacy Policy applies to information collected through melvonna.com and information provided in connection with purchases, payment, shipping, returns, customer-service requests and other store interactions.

By using melvonna.com, you acknowledge that information may be processed as described in this policy, subject to rights available under applicable law.

Information You Provide

Depending on how you interact with melvonna™, you may provide information including:

• Your name.
• Billing and shipping addresses.
• Email address.
• Telephone number.
• Order and transaction information.
• Product selections and quantities.
• Information submitted during checkout.
• Customer-service messages.
• Photographs or documentation submitted in connection with a damaged, defective, incorrect or incomplete order.
• Information supplied in connection with a return or refund request.

Information Collected Automatically

When you browse melvonna.com, the website and service providers supporting the store may automatically collect technical or usage information.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring page or website.
• Pages viewed.
• Approximate location derived from technical information.
• Website interaction and session information.
• Cookie or similar technology identifiers.

Order & Product Information

When you purchase a Melvonna product such as a blanket, pillow, cushion, sleep accessory, bedside organizer or related bedroom-comfort item, order information may be used to prepare the correct item, quantity and variant and to arrange shipment.

Order information may also be used when responding to questions about product condition, delivery, replacement, returns or refunds.

How We Use Information

Information may be used for purposes including:

• Processing and fulfilling orders.
• Providing order confirmations and transaction communications.
• Arranging shipment and delivery.
• Providing tracking information where available.
• Responding to product questions.
• Processing eligible returns and refunds.
• Reviewing damaged, defective, incorrect or incomplete orders.
• Preventing fraud and unauthorized transactions.
• Improving website functionality and customer experience.
• Maintaining business, accounting and transaction records.
• Complying with applicable legal obligations.

Cookies & Similar Technologies

melvonna.com and supporting service providers may use cookies, pixels, local storage and similar technologies.

These technologies may help:

• Operate essential website functions.
• Maintain checkout and shopping-cart functionality.
• Remember preferences.
• Measure website performance.
• Understand how visitors use the store.
• Support fraud-prevention and security functions.
• Support analytics or advertising functions where applicable.

Your browser may allow you to restrict or remove certain cookies. Disabling necessary cookies may affect some website functions.

Payment Information

melvonna™ supports PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where presented through checkout.

Payment credentials are processed through the payment systems available through checkout. Customer Support does not require customers to send complete card numbers, card security codes or payment-account passwords.

Service Providers

Relevant information may be shared with service providers where reasonably necessary to operate the store.

These providers may include:

• Ecommerce platform providers.
• Payment processors.
• Fraud-prevention providers.
• Fulfillment providers.
• Shipping and logistics providers.
• Website hosting and technical-service providers.
• Analytics providers.
• Customer-service systems.

Legal & Safety Disclosures

Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, investigate suspected fraud, enforce store terms or protect customers, the store or others.

Data Retention

Order records, customer-service correspondence and related information may be retained for as long as reasonably necessary for order administration, accounting, fraud prevention, dispute resolution and legal compliance.

Retention periods may vary depending on the nature of the information and the purpose for which it is maintained.

International Processing

Because melvonna™ operates an online store and may use service providers in different jurisdictions, information may be processed or stored outside the location where a customer lives.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to personal information, including requesting access, correction or deletion or requesting information about certain processing activities.

We may need to verify identity before completing certain privacy requests.

Marketing Communications

Where marketing communications are used, applicable unsubscribe or opt-out options may be provided.

Order-related or customer-service communications may still be sent where necessary to administer a transaction.

Children's Privacy

melvonna.com is intended for general online shopping and is not designed to knowingly collect personal information from children where parental or guardian consent would be required by applicable law.

Security

Reasonable administrative, technical and organizational safeguards may be used to help protect information. No method of electronic transmission or storage can be guaranteed completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy when store operations, technology or applicable requirements change. The version published on melvonna.com will be the current version.

Privacy Contact

Email: service@melvonna.com
Phone: +8615990083130
Customer Service Hours: 8:00 AM – 10:00 PM Daily